What is a Personal Injury Case Manager and What Are They Responsible For?

We understand that filing a personal injury claim can seem like a daunting endeavor. But, as an award-winning Tampa personal injury law firm, we strive to help our injured clients and support them in every way we can. 

One way of doing so is by assigning a personal injury case manager for every new personal injury case. 

If you’re unfamiliar with the role and responsibilities of a personal injury case manager, you’ve landed in the right place. 

Here’s a quick overview that will help you gain a better understanding. 

What is a personal injury case manager?

A personal injury case manager essentially acts as a liaison between the client and the law firm to keep track of details, collect any required information, and keep the client updated on the progress of the case.

Is a personal injury case manager different from a paralegal?

Yes, a personal injury case manager is different from a paralegal. Simply put, case managers collect, organize, and manage a case through the pre-litigation process. If the case requires litigation, a paralegal handles the file once a lawsuit has been filed. 

A paralegal, or legal assistant, works alongside lawyers and performs a number of tasks including but not limited to:

  • Conducting legal research
  • Drafting legal documents
  • Working directly with clients (interview clients and witnesses)
  • Managing cases

What are the responsibilities of a personal injury case manager?

Personal injury case managers work directly with the client to ensure their needs are met and their questions are answered throughout the entire process. Some of the primary responsibilities of a personal injury case manager include:

  • Keeping track of details such as medical treatment, bills, demand deadlines, settlement offers, liability issues, and more
  • Managing client contact, and communication with insurance companies and lawyers
  • Providing case status updates to clients and answering any questions
  • Collaborating with attorneys to collect and organize evidence in preparation for demand
  • Reviewing and updating case files with new, pertinent information

Ready to file a personal injury claim? Contact us today and book your free case evaluation.